Shipping policy

SHIPPING & DELIVERY

Thank you for shopping with OOuba. Many of our products are made to order, which means your item may be produced specifically for you after your order is placed.

ORDER PROCESSING

Orders require processing and production before shipment. Processing times may vary depending on the product, order volume, availability, and fulfillment location.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please allow time for both production and shipping when estimating when your order will arrive.

SHIPPING TIMES

Delivery times vary depending on your location, the shipping method, and the fulfillment location used for your order.

Any delivery dates shown during checkout are estimates and are not guaranteed. Carrier delays, weather, holidays, customs, or other circumstances outside our control may affect delivery times.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

MULTIPLE PACKAGES

Some OOuba products may be produced or fulfilled from different locations. If your order contains multiple items, they may occasionally arrive in separate packages and at different times.

TRACKING

When tracking is available, you’ll receive tracking information after your order ships.

Please allow some time for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Please carefully review your shipping address before completing your order.

If you notice an error after placing an order, contact us as soon as possible at OOuba.shop@yahoo.com.

Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

LOST, DELAYED OR MISSING PACKAGES

If your tracking information shows unusual delays or your package appears to be missing, contact us at OOuba.shop@yahoo.com and we’ll help you review the situation.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the shipping carrier.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos when applicable so we can review the problem and work toward an appropriate resolution.

INTERNATIONAL ORDERS

International orders may be subject to customs procedures, import duties, taxes, or other fees depending on the destination country.

Any applicable import duties, taxes, or customs charges are generally the responsibility of the customer unless otherwise stated at checkout.

QUESTIONS ABOUT YOUR ORDER

We’re here to help. If you have questions about shipping or an existing order, contact:

OOuba Customer Support
OOuba.shop@yahoo.com