Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.

To be eligible for a standard return, your item must be in the same condition that you received it: unworn, unused, unwashed, and in its original condition. You’ll also need your order number or other proof of purchase.

To start a return, contact us at OOuba.shop@yahoo.com. If your return is accepted, we’ll provide instructions on how and where to send your item. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible at OOuba.shop@yahoo.com.

Please include your order number, a description of the problem, and clear photos showing the issue. Once reviewed and approved, we’ll work to make it right with an appropriate replacement or refund.

SIZE AND CHANGE-OF-MIND RETURNS

Please review the size guide before placing your order. Many OOuba products are produced specifically when an order is placed.

If you ordered the wrong size or changed your mind, contact us within 30 days of delivery. Eligible items must be unworn, unused, unwashed, and in their original condition.

For returns that are not the result of a damaged, defective, misprinted, or incorrect item, the customer may be responsible for return shipping costs.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain products may not be eligible for return for hygiene or other reasons unless they arrive damaged, defective, misprinted, or incorrect.

Items that have been worn, washed, altered, stained, or damaged after delivery are not eligible for standard returns.

If you have questions about whether a particular item can be returned, contact us before sending it back.

REFUNDS

We’ll notify you after an approved return has been received and reviewed.

If approved, your refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the return resulted from an incorrect, damaged, defective, or misprinted order.

EXCHANGES

If you need a different size or product, contact us at OOuba.shop@yahoo.com. Because OOuba products may be produced on demand, exchange and replacement availability can vary.

QUESTIONS

We want you to feel confident ordering from OOuba. If something isn’t right with your order, please contact us and give us the opportunity to help.

Customer Support:
OOuba.shop@yahoo.com