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OOuba accepts eligible returns requested within 30 days of delivery. Items must be unworn, unused, and unwashed. For sizing or change-of-mind returns, customers are responsible for return shipping. If your item arrives damaged, defective, misprinted, or incorrect, contact us at OOuba.shop@yahoo.com and we’ll work to make it right.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible at OOuba.shop@yahoo.com. Include your order number and clear photos of the issue. We’ll review it and work with you on an appropriate replacement or refund.

Many OOuba products are made to order, so please allow time for production before shipping. Delivery times vary depending on the product, fulfillment location, and destination. Once your order ships, you’ll receive tracking information when available. Delivery dates shown at checkout are estimates and may be affected by carrier delays, holidays, or other circumstances outside our control.

Please check the size guide on the product page before ordering. Sizing can vary between different styles and products, so we recommend using the measurements provided rather than relying only on your usual size. If you’re between sizes, compare the measurements with a similar item you already own.

Shipping costs vary depending on the products in your order, delivery location, and available shipping method. Your shipping cost will be calculated and displayed at checkout before you complete your purchase.

Once your order ships, you’ll receive a shipping confirmation with tracking information when available. Please allow some time for the carrier to update the tracking status. If your tracking hasn’t updated for an extended period or you believe your package may be lost, contact us at OOuba.shop@yahoo.com with your order number and we’ll help.